Frequently Asked Questions
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You do not need an appointment to come to the showroom! You are welcome to walk in and take a look at all of our samples. One of our experienced sales consultants will be able to help walk you through and help you find the perfect material for your next project!
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You can get a quote 1 of 2 ways:
Come into our showroom and say hello! One of our sales consultants will be more than happy to take a look at your drawings and help you pick a material and get you a quick quote.
Email your drawings/ dimensions and material choice to our email (info@pacificislandstonemarket.ca). Please make sure to include your name, phone number, and address in the email.
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Care and maintenance of your countertops whether it be quartz, natural stone, or porcelain is very important. Click here for our recommended care and maintenance guide!
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Yes! Remnant and off-cuts are available and we can walk around with you to find the perfect piece for your project. Remnants are a great way to save for smaller projects such as vanities, fireplace mantles, add-on pieces, etc. Please note, remnants are sold as-is.
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To see which slabs are currently in our inventory online, click here. Or, you can come right into our showroom and take a look in person! Although we do our best to keep the website updated, please note that there may be slight differences between our website and the warehouse. Please call ahead to ensure that the slab that you want is still in stock. If you don’t find the material you’re looking for, please call or email us and we will do our best to accommodate.
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Our inventory of Natural Stone is hand-selected by our team to ensure that we get the most beautiful, high-quality stones. This means that our Natural Stones come from all around the world. If you’re curious about where a specific stone comes from, please contact the office.
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You can see an extensive list of all of the suppliers that we carry here. Don’t see a vendor that you’re interested in? Just give us a call and ask. We are more than willing to connect with other vendors for your project.
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Please call the office to get a more accurate timeline regarding turn-around times.
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Unlike quartz, which is an engineered stone, due to the nature of natural Stones (Granite, Marble, Quartzite, Soapstone), every single slab and batch is unique. This means that even though materials with the same name share similar characteristics, every slab has their own unique patterns, fissures, veins, colors etc. We believe that it is important for customers to see their selected slab in person so that they can look at all of these unique characteristics so that there are no surprises during or after install.
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We would love to work with you! Please give the office a call or email us with your information so that we can get acquainted and offer you the best service.
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Engineered Quartz and Natural Stone are both beautiful in their own ways:
Quartz, in its natural state, is found in large crystals or small, sand-like grains. Once mined, the stone is mixed with resin and other man-made binding materials which allows for a cleaner cut and more scratch and stain resistance. Quartz is one of the most popular materials for counters and backsplashes, due to its durability and non-porous surface. Quartz is a great choice for those that are wanting virtually a maintenance-free work surface. However, due to the resin that is found in the slabs, Quartz is not UV or heat resistant.
Natural Stone, as the name suggests, comes straight from the earth. Every piece of natural stone is truly unique and unlike any other! Natural stone, such as marble or granite, shows off distinctive and raw patterns that can’t be replicated. If you are looking for a one-of-a-kind unique and eye-catching piece of stone, then natural stone is the choice for you. Natural Stone will require some more maintenance and we do recommend sealing your countertops every 6-12 months depending on the wear and tear.
If you’re still unsure about which one is the better choice for you, come into our showroom and chat with one of our sales consultants at Pacific Island Stone Market! We will find the stone that is right for you.